REWARDS T&C

Read the Terms & Conditions carefully.
® 2016 Mountain Trail Foods Pvt. Ltd.

The terms and conditions will be applicable only at stores operated by Chai Point or on Chai Point web/app (online ordering), operated by Mountain Trails Food Pvt. Ltd.

Any changes in the policies will be effective immediately upon communication on www.chaipoint.com/Rewards. Chai Point reserves the right to change, modify and/or terminate Chai Point Rewards Program at any time at its sole discretion.

Chai Point Rewards Program is meant for personal use only. Corporate and subscription clients cannot accrue rewards or cashback under the program.


Enroll With Chai Point Rewards Program

Register with us at a Chai Point store by sharing your mobile number at the time of billing or by downloading Chai Point mobile app and creating an account. Remember to share the same mobile number every time you make a purchase at a Chai Point store or on Chai Point web/app. The reward points (referred to as ‘Tea Leaf/Leaves’ henceforth) are only redeemable at Chai Point retail outlets/stores and on Chai Point web/app (online) orders. At any other partner channels like Swiggy, Zomato, Uber Eats, etc. these Tea Leaves cannot be redeemed at any given point of time.

EARNING TEA LEAVES (Reward Points)

Here are the simple steps to earn tea leaves into your account:

  • Share your registered phone number at the store or online. If you are visiting or ordering at Chai Point for the first time, please register your phone number.
  • At every transaction you make, you get 1 tea leaf for every Rs. 10 you spend.
  • Tea leaves get automatically added to your account.
  • After accumulating 30 Tea Leaves, you get an SMS with a promo code.
  • If you use the promo code while ordering at a store or placing an order online, you are eligible to get a free hot/iced chai.
  • Tea Leaves earned will expire in 6 months (180 days) from the date of credit/allocation on a FIFO (First In First Out) basis.
  • Tea Leaves cannot be redeemed at any of the partner channels like Swiggy, Zomato, Uber eats, etc
  • WALLET

    Every time you reload your wallet through Chai Point stores, website or app, you get a cashback of 3% immediately that you can use at any Chai Point store or for Online transactions via web/app orders.

    Reload your wallet offline at a Chai Point store: Go to the wallet section in your Chai Point account on the app and click on ‘Add Money’. Then select ‘In-store’ and ask the store assistant to scan the QR code that appears on your screen and simply add the desired amount for cashless transactions.

    Reload your wallet on Chai Point app: Go to the wallet section in your Chai Point account on the app and click on ‘Add Money’. Then select ‘Online’ and add the desired amount for cashless transactions.

    Reload your wallet on Chai Point website: Visit the wallet section on the website in your account and add the desired amount through the ‘Add Money’ option.

    REDEEM YOUR TEA LEAVES

    The tea leaves can be redeemed either at a Chai Point store or on our web and app, irrespective of the channel through which they were earned. Tea Leaves cannot be redeemed at any of the partner channels like Swiggy, Zomato, Uber eats, etc.

    Free Chai redemption at Chai Point stores:

  • At the time of billing, share your phone number.
  • As soon as you have earned 30 tea leaves, the offline promo code is shared via an SMS, share it with the store partner.
  • Select your hot or iced chai along with your other favourites and place an order.
  • Wait for your order to be processed and enjoy your complimentary drink.
  • Free Chai redemption on Web/App:

  • Add a drink of your choice from the menu in your cart.
  • Use the promo code you have on an SMS or visit the rewards section to find the Promo code.
  • Apply the same at the time of check-out and get your selected beverage FREE.
  • The drink of your choice will be delivered with the rest of the order.
  • Please note:

  • You can get a FREE hot/iced chai only when you have 30 tea leaves in your account. Once you accumulate 30 Tea Leaves, you get an SMS with a promo code to claim your FREE beverage. After you have claimed your FREE beverage, 30 Tea Leaves are deducted from your account and you need to start collecting Tea Leaves again to get another FREE beverage.
  • The promo code gets applied only if the beverage that is to be made free is already added to the cart.
  • The promo code for online & offline orders are unique and cannot be interchanged. Each FREE Drink promo code is unique and can be applied only one time. At any given time only one promo code per channel will be visible.
  • VALIDITY OF TEA LEAVES

    Earned tea leaves will expire within 6 months (180 days) of being credited/allocated into your account, if unutilized. Chai Point is not liable for any specific notice regarding the expiration of either the tea leaves or offers. Tea leaves and/or offers once reversed will not be credited back to customer’s account.