Terms & Conditions

  1. The website www.chaipoint.com (the “Website”) is owned and operated by Mountain Trail Foods Private Limited (the “Company”, “Us” or “We”). This Terms and Conditions of Use (the “Terms of Use”) of the Website is entered into between the Company and any viewer or user of the Website (referred to as “You”, “Yourself” or “User”). This Terms of Use provides the manner in which the Company grants You permission to access, use, avail Our Chai-on- Call services (“Services”) via Website/ Our mobile application/ phone numbers available on the Website / Facebook (the “Platform”). Should you not agree to the Terms of Use/ Privacy Policy or any other policies, You may not access the Platform.
  2. We may receive Your personal information including name, phone number, e-mail address, address, credit card information, bank information etc. All such information will be governed by the Our Privacy Policy available at https://www.chaipoint.com/privacy.html.
  3. In order to avail the Services, You will be required to register Yourself on the Platform and create an account (“Account”). You will be responsible for maintaining the confidentiality of the Account information. Further, You shall be responsible for all activities through Your Account.
  4. Services are available in the cities/ locations which are indicated on our Platform at http://chaipoint.com/ (“Places of Service”). We provide the Services during 08:00 A.M to 08:30 P.M only.
  5. The delivery time quoted to You upon order confirmation is approximate estimation and may vary.
  6. The Services are available in respect of the items on the menu available on the Platform at http://chaipoint.com/ (“Item/s”). You agree and acknowledge that provision of the Services is subject to the availability of the Item You order, the delivery address, etc and other crucial factors. We will keep You informed of any changes in the order at the time of confirming Your order.
  7. You represent and warrant that (i) You are not incompetent/ barred under the applicable laws to enter into this agreement; (ii) all the information provided to Us are correct and accurate; (iii) You shall not impersonate any person or misrepresent Your identity or affiliation with another person; and (iv) The Services availed are not for resale or for any illegal benefits. If You are a minor and hence not competent under law to place orders, Your parents/ guardians may place the order on Your behalf. In such an event, Your parents/ guardians shall be liable for any breach of the Terms of Use.
  8. If You are using the Platform on behalf of any person/ entity, You represent and warrant that You are authorized to accept these Terms of Use on behalf of such person/ entity. Further, You and such person/ entity agree to be jointly, severally liable and indemnify Us for violations of these Terms of Use.
  9. We will contact on the phone number/ e-mail id provided to Us upon You placing an order to confirm the details of the order, the price paid/ to be paid and estimated delivery time. You shall not be entitled to cancel order once You have received the above confirmation from Us. If an Item You ordered is unavailable post confirmation of the order, We will inform You of such unavailability. In which case:
    1. If You have made the payment: You will be entitled to cancel the order and refund of full amount paid for the Services.
    2. If You opted for Cash on Delivery: You will be entitled to cancel the order.
  10. We reserve Our sole right to cancel Your order if:
    1. We cannot reach You to confirm the order.
    2. The delivery address provided by You is not within the Places of Service.
    3. Failure to deliver Your order due to lack of necessary information.
    4. Unavailability of the Items ordered.
    5. Failure due to reasons beyond Our reasonable control, due force majeure events including but not limited to acts of God, floods, fire, earthquake, acts of terrorism, war, strikes, legislation or restriction by any government or other authority, etc.
  11. At the time of placing an order or upon its delivery, You shall pay Us the total amount for an Item. You can pay by credit card or debit card or net banking at the time of placing an order or You can pay by cash at the time of delivery. For an order, You shall provide customary billing information such as name, billing address and credit/ debit card information either to Us or Our third party payment processor. If You are directed to Our third party payment processor, You will be subject to terms and conditions governing use of that third party’s service and We shall have no liability towards the same. Except payment of total bill of the order, You shall not be liable to pay other amount to the delivering person or any other party.
  12. Failure to deliver for no fault of Us but due the reasons like lack of information/ authorisation, then such Items shall be deemed to have been duly delivered. In such an event, You shall make payment for the same.
  13. You may reject the Item and not be liable to make payment, if:
    1. You have received the Item/ packaging in damaged state or in a state not fit for human consumption; or
    2. You have not placed the order.
  14. We are the owner or the authorized user of all the intellectual property rights in the Platform and in the material published on it. All the works on the Platform are protected by copyright, patent and trademark laws and various other intellectual property rights. All such rights are hereby reserved. Any act including but not limited to modification, publication, passing off, exploitation, attempt to take any unfair advantage of the intellectual property rights in the Platform shall amount to infringement of Our intellectual property rights.
  15. You shall not reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, material, software, products or services from the Platform. Your use of the Platform constitutes Your agreement and acceptance to the terms and conditions set forth therein. In addition, as a condition of Your use of the Platform, You represent and warrant that You will not use the Platform for any purpose that is unlawful, immoral or prohibited under the applicable laws of India. If You do not agree and accept the terms and conditions set forth herein, do not use the Platform. Other than this agreement, We will not enter into any agreement with You through the Platform, and no attempt to create such an agreement or obligation will be effective.
  16. You shall not engage in any activity that interferes with or disrupts access to the Platform or the Services.
  17. The Platform, Services and other materials are provided by Us on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, We make no warranty that (i) the Platform or the Services will meet Your requirements or Your use of the Platform or the Services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Platform or Services will be effective, accurate or reliable; (iii) the quality of the Platform or Services will meet Your expectations; or that (iv) any errors or defects in the Platform or Services will be corrected. No advice or information, whether oral or written, obtained by You from Us or through or from use of the Platform shall create any warranty not expressly stated in the Terms of Use.
  18. In no event shall We, Our officers, directors, employees, or agents be liable for any direct, indirect, incidental, punitive or consequential damage, injury of any kind in connection with the Services, Platform, Terms of Use, Privacy Policy or any other policy of the Company.
  19. In the event there is any conflict or inconsistency between the Terms of Use and any other policy, terms of use that appear on the Platform, the Terms of Use will prevail.
  20. The Terms of Use are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts.
  21. We reserve the right to change or modify the Terms of Use or any policy on the Platform including the Privacy Policy, at any time and in our sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Platform. Your continued use of the Platform confirms Your acceptance of such revisions. Therefore, You may frequently review the Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Platform. If You do not agree to the amended terms, You must stop using the Platform. We may discontinue, with or without reason, access to the Platform, the Services (or any part thereof) at any time at Our discretion.
  22. You hereby expressly agree to receive communications by way of SMS, calls, e-mails from Us relating to Services provided by Us. You can unsubscribe/ opt-out from receiving such communications anytime by writing us on unsubscribe@chaipoint.com.
  23. Chai Point promo code terms and conditions.
    1. Promo codes are only valid for orders placed on ChaiPoint’s Website/Mobile applications
    2. Promo codes cannot be applied to previously placed orders.
    3. Promo codes are not valid in conjunction with any other promotion.
    4. Chai Point reserves the right to change these Terms and Conditions at any time.
  24. We accept payment through Cash, Cards, PayTM, PayPal for our online transactions
  25. In case of any queries, please contact us at feedback@chaipoint.com

Privacy Policy

This privacy policy ("Policy") describes how we collect, protect and use the personally identifiable information ("Personal Information") you ("User", "you" or "your") provided on the http://www.chaipoint.com website and any of its products or services (collectively, "Website" or "Services") owned and operated by Mountain Trail Foods Pvt Ltd ("Mountain Trail Foods Pvt Ltd", "us", "we" or "our"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of personal information

We receive and store any information you knowingly provide to us when you create an account, make a purchase, fill any online forms on the Website. When required this information may include your email address, name, phone number, address, credit card information, bank information, or other Personal Information. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website's features.

Collection of non-personal information

When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your computer's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

Managing personal information

You are able to access, add to, update and delete certain Personal Information about you. The information you can view, update, and delete may change as the Website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records. We will retain your information for as long as your account is active or as needed to provide you Services. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

Use of collected information

Any of the information we collect from you may be used to personalise your experience; improve our website; improve customer service and respond to queries and emails of our customers; process transactions; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Non-personal information collected is used only to identify potential cases of abuse and establish statistical information regarding Website traffic and usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Billing and payments

We use third party payment processors to assist us in processing your payment information securely. Such third party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.

Children

We do not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through our Website or Service, please contact us.

Newsletters

We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However you will continue to receive essential transactional emails.

Cookies

The Website uses "cookies" to help personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

Data breach

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do we will send you an email.

Changes and amendments

We reserve the right to modify this privacy policy relating to the Website or Services at any time, effective upon posting of an updated version of this privacy policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on June 28, 2016