REWARD FAQ

Q. What is Chai Point Rewards Program?
A. Chai Point Rewards Program is our rewards program created to make your experience with us more meaningful. You get 1 tea leaf (reward point) for every Rs. 10 you spend as a reward. Plus, if you collect 30 tea leaves (reward points), you get a free hot chai or iced chai of your choice for FREE.

Q. How to sign up for Chai Point Rewards Program?
A. You can sign up for the program by sharing your mobile number before placing an order in our store or on our online channels (app & website).

Q. What is a Tea Leaf?
A. For every Rs. 10 you spend, you earn 1 Tea Leaf (reward point) as a reward. You can collect your tea leaves with every purchase you make and after accumulating 30 Tea Leaves, you can redeem them to get a FREE hot/iced chai. To view your Tea Leaves balance, visit the Rewards section in your account on the Chai Point app.

Q. How do I redeem my ‘Tea Leaves’?
A. At Chai Point stores: At the time of billing, share your phone number with the store partner. The Promo code that has already been sent to you via an SMS as soon as you collected 30 Tea Leaves should be shared with the store partner. In case, the SMS is lost or deleted, please visit the rewards section in your Chai Point app, to view the promo code again. Select a hot/iced chai, wait for your order to be processed and enjoy your complimentary drink.
On Web/App: Add a hot/iced chai of your choice from the menu in your cart. Copy the promo code sent via SMS and apply the same at the time of check-out. The beverage of your choice will be delivered with the rest of the order. Tea leaves cannot be redeemed on other partner channels like Swiggy, Zomato, Uber Eats, etc.

Q. What are the beverages I can choose?
A. Any hot chai or iced chai can be selected from the menu. But in case of a hot chai, the cup/flask size will be as mentioned below:

At Chai Point Stores: You can get a medium cup of any of your favourite hot chai. On Chai Point Web/App: You can get an ‘uniflask’ of any of your favourite hot chai. Iced chais come in only one size.

Q. What rewards do I earn upon registering with Chai Point Rewards Program?
A. Tea leaves would be automatically added to the rewards section on your Chai Point app, that can be used exclusively at our stores and while placing online (web/app) orders for delivery. For every Rs.10 you spend, 1 tea leaf (reward point) would be added to your account automatically. For every 30 Tea Leaves, you are eligible to get a free hot/iced chai. Tea leaves will expire in 6 months (180 days) from the date of credit/allocation on a FIFO (first in first out) basis.

Q. Is there any minimum balance required to use my Chai Point wallet?
A. No, you can use any amount that is being reflected in your wallet. In case the bill amount exceeds the balance in your wallet, the remaining amount can be paid using cash or card or any other wallets like paytm, phonepe, etc. at our stores/online.

Q. What is the validity of the ‘Tea Leaves’ earned in Chai Point Rewards Program?
A. The Tea Leaves, if unutilized, will expire after a period of 6 months (180 days) of being credited/allocated into your Chai Point wallet on a FIFO (first in first out) basis.

Q. How can I change my registered phone number
A. Please write to us feedback@chaipoint.com requesting a change of contact information. We will get back to you with further steps.